GlaxoSmithKline Learning Advisor/Coordinator in Raleigh, North Carolina

Learning Advisor/Coordinator

  • Requisition ID:WD163496

  • Position:Full time

  • Open date:Apr 16, 2018 4:14 PM

  • Functional area:HR

  • Location:


North Carolina


Stockley Park,Middlesex

  • Required degrees:Diploma

  • Experience required:Not Indicated

  • Relocation:No

Email a friend

Your Responsibilities:The primary purpose of the role is to support the day to day learning coordination needs of a business function/site as well as being a key point of contact for learners requiring advice and support. A proportion of the work / activity will be standardised across all roles operating in this area but there will be a level of variability based on local ways of working and critical activities within the function/site.

These roles will have a critical interface to the global service for training administration and there will therefore be a strong requirement for collaborative working and adherence to global standard operating procedures and request management practices. The other critical interface for this role will be to the ‘local’ business function they are supporting and therefore they will need to engage positively and effectively with these teams also.

Key Responsibilities:

  • Ensure learning items and curricula are defined, kept up to date and annually maintained through partnering with ‘subject matter experts’ and/or ‘curriculum owners’.

  • Coordinate the creation, maintenance and retirement of GLMS learning content through engagement with the global service.

  • Support GLMS administration to support locally designated activities:

o Learning assignment.

o Learning scheduling.

o Learning recording.

o Learning reporting.

  • Lead on discrete projects at a local level (e.g. learning programmes, continuous improvement).

  • Manage day to day relationships with third party vendors delivering training on behalf of the BU/function/site ensuring they adhere to all required processes and documentation.

  • Provide support to Learners and Managers locally to support their understanding of global learning requirements, learning management practices or learning systems. Triage customers to other GL&D functions as required.

  • Support supplemental learning system administration based on local practice e.g. Sharepoint sites, team sites, local repositories etc.

  • Training logistics support e.g. room booking, materials management, trainer liaison , documentation support (some tasks may be shared with the business or L&D coordinator).

  • Support records management activities to regulatory or local standards where required e.g. archiving of learning documentation.

  • Support the execution of learning evaluation strategy and measurement of effectiveness of learning interventions through data gathering and reporting e.g. collating and processing level 1 feedback forms.

  • Monitor and report training activity against agreed measures and KPIs.

  • Support, monitor and continually improve the systems and processes associated with the co-ordination and administration of training activities.

  • Prepare any necessary documentation in respect of BU/function/site training processes and records management to support audit requirements.

  • Support local training delivery e.g. Site induction training.

  • May support the management of local training facilities e.g. Site Learning Zones.

  • May support Train the Trainer programme coordination including ongoing assessment of trainer capability i.e. workplace trainers.

  • May oversee and manage the work of L&D coordinators.

Why You?

Basic qualifications:- Office experience – and preferably previous experience working in training administration function with GLMS administration access.

  • Strong planning and organisation skills.

  • Good communication skills and customer focus.

  • Positive proactive attitude, ability to work independently and as part of a small team.

  • Strong IT skills.

  • Good understanding of the GLMS and functionality to support learning.

  • Attention to detail and accuracy.

  • Ability to prioritise workload and handle pressure, interruptions and multiple projects.

  • Proven ability to work to tight deadlines with accuracy and confidence.

  • Ability to take the initiative and driven by the desire for continuous improvement.

  • Good understanding of business function and context e.g. specific regulatory requirements, standard practice etc.

  • Good problem solving ability.

  • Good customer focus capability.

  • Strong accountability ethic i.e. to support learner / customer to an outcome.

Preferred qualifications:N/A

Why GSK?:At GSK, our mission is to improve the quality of human life by enabling people to do more, feel better and live longer. Our three world-leading businesses research and deliver innovative medicines, vaccines and consumer healthcare products. We need a talented and motivated workforce to deliver against our strategy. To achieve this, we strive to attract the best people and to create an environment that empowers and inspires.

Contact information:

You may apply for this position online by selecting the Apply now button.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK HR Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency ReportingFor the Recordsite.