PPD Senior Performance Optimization Specialist in Morrisville, North Carolina
The Senior Performance Optimization Specialist serves as a subject matter expert to design, develop, deliver, and improve department products, programs, and services in order to optimize corporate processes, behaviors, performance, and audit preparedness.
Proactively collaborates with project and program leads and management to prepare, organize, coordinate, document, and/or provide expert development and delivery of department products and services to a globally dispersed audience to maximize content retention to best support business outcomes and industry compliance.
Develops varied support materials, presentations, training programs, tools, simulations, and/or micro learning components and modules to support the department's remit and strategy.
Leads small to medium scale initiatives and projects that mature key program capabilities and refine internal processes for the business and within the department.
Proactively collaborates with project and program leads to develop process improvement processes and solutions through process mapping, root cause and process analysis, change management plans and/or progress evaluation.
Provides expertise by demonstrating agilities and adaptive methodologies to lead, design, develop and deliver performance optimizing products and services for the business (such as Process Improvement, Change Management, Learning, or Measurement and Analytics).
Provides coaching and mentoring of team members on best practices for the development and delivery of projects, programs, products and services.
In collaboration with management, delegates and assigns appropriately scaled tasks to other team members.
Coordinates and delivers department-level meetings including pre-meeting, learning course, process, and project working group materials, facilities and communications per timeline milestones.
Performs special projects, assignments, and administrative tasks per business needs.
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5 years).
Knowledge, Skills and Abilities:
In-depth knowledge of project management standards and practices
Strong consultancy skills and ability to positively influence business outcomes
Comprehensive ability to translate complex issues into actionable and comprehendible business solutions
Close attention to detail to deliver concise and accurate requirements-based reports and deliverables
Demonstrated ability to develop and deliver products, services, and solutions in a collaborative and cross-functional global environment, with an understanding of the user perspective
Comprehensive computer skills and proficiency with Microsoft Word, Excel, email software, virtual training delivery platforms, and various process improvement or learning design and development software
Extensive ability to query, compile, enter, track and maintain data and records management systems
Comprehensive oral presentation and written communication skills
Working Conditions and Environment:
Work is performed in an office environment with exposure to electrical office equipment.
Occasional drives to site locations with occasional travel both domestic and international.
Frequently stationary for 6-8 hours per day.
Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Frequent mobility required.
Occasional crouching, stooping, bending and twisting of upper body and neck.
Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
Frequently interacts with others to obtain or relate information to diverse groups.
Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of intense concentration.
Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.
Ability to perform under stress. Ability to multi-task.
Regular and consistent attendance.
PPD is an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD provides equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or other status within any other protected group.
*Job: Strategic Business Optimization
*Organization: Corporate-United States (CORUS)
*Title: Senior Performance Optimization Specialist
*Location: North Carolina-Morrisville - 3900 Paramount
*Requisition ID: 145498
*Other Locations: North America-United States-North Carolina-Wilmington