Verizon Federal Program Manager in Fort Bragg, North Carolina

What you’ll be doing...

The mission of the USARC CIO/G-6 is provides secure, integrated signal and information technology capabilities to strengthen Army Reserves combat readiness. The Army LandWarNet and the Army Reserve Network (ARNet) are undergoing a major transformation and network modernization that requires partnering with other governmental organizations, industry and academia to guide future leading edge technology.

Verizon is looking for a Program Manager for our USARC contract located at Fort Bragg, NC. The Program Manager will be in overall, end-to-end, charge of the Network Managed Services and Implementation Program, from shaping the approach to get the desired outcomes through to delivery. The Program Manager manages and controls financial and administrative aspects of the program and projects with respect to contract requirements within the realm of USARC CIO/G-6 Networking and Infrastructure Branch. Service assurance is how we know we’re living up to our customer commitments. You’ll be leading service assurance for one of our multimillion dollar clients, ensuring that our performance is in line with our contractual requirements. You’ll keep track of our custom service level agreements (which can be pretty complex), and take swift corrective action if you find us falling behind. You’ll play a critical role in making sure that here, we keep our promises.

  • Monitoring ongoing service management to ensure compliance with SLAs and SOWs.

  • Preparing performance, service level reports, and briefings.

  • Managing dashboard reporting and metrics.

  • Leading efforts to develop and maintain contractual deliverables.

  • Working with the customer to remedy any incidents of noncompliance.

  • Supervising project teams to take on specific initiatives.

  • Supervising program/ project operations through developing management procedures and controlling, planning, and directing project execution; monitoring and reporting progress; managing program/ project.

What we’re looking for...

People know you for your creative problem solving and your sound judgment. You can communicate effectively with a variety of stakeholders, including top executives. You’re always eager to take on complex problems and see them through to resolution, which earns you the trust of your customers. Putting customers first is not just a part of your job—it’s part of who you are.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Six or more years of relevant work experience.

  • Project or program management experience.

Even better if you have:

  • A Master’s degree.

  • Experience in LAN/WAN and Security. Ideally, with overall telecom and IT integration.

  • Experience with Telecom including Voice and Data Networks, LANs and wireless.

  • Experience with Visio software.

  • ITIL certification.

  • Lean Six Sigma certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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