MetLife Director, MetLife Security Operations Center in Cary, North Carolina

Job Location: United States : North Carolina : Cary

Role Value Proposition:

MetLife is currently operating a global MetLife Security Operation Center (MSOC) in Raleigh, NC. The MSOC is responsible for the management and oversight of MetLife security, security monitoring, global situational awareness, social media monitoring, incident management and communications. The MSOC features 24x7x365 security monitoring and intelligence gathering as well as incident response communications. The MSOC is a state-of-the-art facility that is enabled to handle all security needs and response for MetLife globally.

Key Responsibilities:

  • Identifying and monitoring potential geopolitical and security risks to the firm’s staff, facilities and operations worldwide; display a flexible approach to shifting circumstances and priorities

  • Imaginative and flexible approach to mapping incidents using a visualization system

  • Oversight of ad hoc desk-based threat assessments and monitoring of social media feeds.

  • Ability to identify political and security issues of relevance to the company and their likely consequences, especially in a commercial context

  • Strategic oversight of production of standard daily situational awareness reporting based on existing input sources and including company-specific impact statements

  • Overseeing successful coordination with external organizations as to security, emergency preparedness, emergency response, communications and training and exercises

  • Critical incident response management

  • Data-driven (metrics) reporting

  • Travel safety and security

  • Security alarm monitoring principles

  • Preparing and managing the overall MSOC operating budget, including vendor management of the outsourced vendor

Essential Business Experience and Technical Skills:


  • Bachelor degree (preferred degree or minor in Liberal Arts)

  • 5+ years operational management experience in a Global Security Operation Center, Emergency Operation Center, Command and Control Center or similar security and intelligence center operation in a corporate environment

  • 5+ years’ experience in preparing annual or fiscal year budgets for the facilities identified above including staffing, equipment purchases (hardware/software) and annual vendor maintenance agreements

  • Demonstrate experience / interest in monitoring and analyzing international security and political developments in a professional context

  • Excellent people and project management skills.


  • Formal training in the planning, implementation, maintenance, and management of central alarm, access control, and closed circuit television systems.

  • Prior experience leading and managing all aspects of a corporate control center

  • Prior experience serving as the Incident Commander in a sustained emergency event working with external emergency response partners

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 95078