Numotion Remote Service Technician in Apex, North Carolina
Remote Service Technician
January 1st, 2018
Remote Service Technician
National Service and Repair Manager, Divisional
SUMMARY OF RESPONSIBILITY:
The Remote Service Technician assesses, trouble shoots, and diagnoses problems with durable medical equipment according to manufacturer’s specifications via computer software and customer communication, and completes required paperwork properly. This position also participates in the training, development, and support of other remote service technicians in the nation. The Remote Service Technician also participates in major initiatives as directed to improve service and repair nationally.
Diagnose wheelchairs remotely using video conferencing application
Completes all paperwork accurately for each job completed. Submits supplier quotes and justification within required timelines
Trains/educates customers and caregivers in the proper use, care, and safety of equipment purchased or rented. Assists in minor fitting and adjustments of equipment remotely through computer software and video conferencing application.
Meets all set productivity and performance standards
Stays current on supplier technical training
Participates in training of new remote service technicians – leads by helping and advise new remote service technicians on customer calls, provides feedback and assistance on best resolutions, instructs on technical information, justification, and Numotion process
Provides internal technical support to Numotion technicians
Identifies and reports any recurring technical issues
Maintains office and equipment used for remote diagnosis
Accesses current information from manufacturers on repair and parts
Rehabilitates equipment as needed for diagnostic assistance with remote evaluations
Follows all safety procedures as required
Attends company in-services and completes educational activities including safety information as required.
Perform related duties as required.
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
QUALIFICATIONS AND COMPETENCIES:
High School diploma/GED required.
Eighteen months of experience as a service technician
Ability to clearly communicate technical information
Understanding of Numotion service and repair processes
Knowledge of basic computer related skills such as using the internet, and e-mail software.
Provides excellent customer service
Ability to work in a fast-paced environment
Able to think quickly, assess a situation and make a sound decision.
Listens well and retains instructions; accepts constructive feedback from supervisor.
A track record of being consistent with attendance and prompt arrival at work and meetings.
Ability to follow standard safety procedures and regulations.
Ability to perform job with integrity and values consistent with the Numotion Mission.
REQUIRED CREDENTIALS & TRAINING/EDUCATION
- Successful completion of remote diagnostic training
I am current on credentials and training/education requirements and can provide documentation if requested.Initial: __
Mental and physical requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be highly mobile, able to access all areas of the premises;
Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects;
Ability to work over eight hours in a work day, and over 40 in a work week as necessary;
Ability to read and to understand and carry out written and verbal instructions.
Is frequently required to use hands to finger and reach with hands and arms; and
Vision abilities including close vision and the ability to adjust focus.
Must be able to walk, climb (ladders and stairs), stoop, kneel, crouch, crawl, squat, and reach (overhead and below waist).
Must have fine manipulation capabilities and firm grasping abilities with hands and fingers.
Must be able to have continuous client contact
Apex, North Carolina, United States